Repricing

Frequently asked questions about Repricing

General Questions

• Reviewing your Macquarie clients in Sherlok
• What does Sherlok base my weekly reprice queue on?
• How often does Sherlok Queue reprices?
• Why Does Sherlok only review clients on a 12 monthly basis?
• What is the Trail book Risk-retention meter based on?
• Which lenders require a TPA?
• Can I schedule a future reprice?
• Why does my Client's LVR change?
• Does Sherlok do bulk repricing?
• What does Resi postcode mean?
• Why was my client’s reprice cancelled?
• I Recieved an Email From a Lender About a Reprice
• What does the number beside the Reprices represent?
• How to check for Open Banking Consent in Broker Portal?
• What Lenders not compatible with Sherlok?
• Sherlok repricing process, a detailed look at what happens.
• Can I reprice orphan book clients through Sherlok?
• How do I get Sherlok to reprice a specific client?
• Ways to Restart or Resubmit a Reprice
• What does "No Response from Customer" mean?
• How long does a reprice take?
• Lenders Sherlok can Reprice
• How can I check the status of a reprice?
• What's the basis for Sherlok's weekly queues?
• How does Sherlok deal with Lenders that require Third Party Authority (TPA)?
• Will my clients be notified of a reprice request?
• Who do we contact about reprices?
• Keep your Sherlok Profile Active
• How do we increase the number of Reprices per month?
• What happens if I enter incorrect loan data?
• How to Open Lender portals through Sherlok
• Sherlok Text Messages

Queued for Approval

• Why does my Data Collection pop-up say "Ready to Submit"?
• How do I postpone a reprice?
• If I choose manual data collection how do I collect the data?
• Sherlok's Pre-Reprice Email Reminder Schedule
• What if the lender doesn't reduce the rate do I still have to pay for data collection?
• Sherlok's Data Collection Methods
• When will I get charged for data collection?
• What if I change my mind after I select Sherlok to collect data will I still get charged?
• How does Sherlok collect the data on my behalf? What am I paying for?

In Progress

• Restart or resubmit a reprice: In Progress
• How can I resend the Client Portal link to my Client
• How do I cancel a reprice?

Requires Action

• Restart or resubmit a reprice: Requires Action

Lender Response

• Restart or resubmit a reprice: Lender Response
• How can I change the type of response email after a reprice?
• How do I move Lender Reprice Responses to completed?
• When should I send a lender response email?