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How can I check the status of a reprice?

Learn how to check the status of your reprice request quickly and efficiently. Follow this step-by-step guide to navigate your system, locate your request, and stay updated with real-time status details.

You can view what Sherlok is waiting on in the left-hand column "Sherlok Waiting On" 

How can I check the status of a reprice

This will outline whether Sherlok is waiting on the Client or the Lender. 
 
  • Sherlok is waiting on the Client:

    If Sherlok is waiting on the Client, it means the Client has yet to consent to Open Banking or confirm Sherlok's loan details through the Customer Portal. Depending on the lender, Sherlok may also need a third-party authority form signed by the Client. Sherlok will also say it's waiting on the Client in this case.

  • Sherlok is waiting on the Lender:

    If Sherlok is waiting on the lender, it means Sherlok has gathered all the necessary information to reprice and has submitted it to the lender and awaiting a response. In some cases, the lender may email you the final result. If this is the case, please forward it to reprice@sherlok.com.au. 

You can view more detail on the status of the reprice in the comment section. See below. 

How can I check the status of a reprice 2

Some lenders can take up to 5 business days to respond. If the reprice has been submitted to the lender, you can get a status update by calling the lender directly.