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Westpac OTP Configuration with Sherlok
Follow this quick guide to easily set up an auto-forward rule and keep repricing your Westpac clients through Sherlok.
⚠️Sherlok is unable to proceed with your Westpac group reprice without receiving the OneTimePasscode within 10 minutes.
- Create an auto-forward rule for emails with a subject line: One-time verification passcode - Brokerhub coming from noreply@broker.hub.westpac.com.au to the nominated email address, to go to reprice@sherlok.com.au
ℹ️ Note: Some email provider settings may restrict forwarding to external addresses as default. To avoid this, ensure that forwarding to external emails is enabled.
It’s a super quick process, and we'll be happy to guide you through it on a 15-minute Zoom call if needed. Book here
Frequently Asked Questions:
How will Sherlok determine the correct OTP to use?
- Each BrokerHub login requires a new One-Time Passcode, regardless of the device used.
- Multiple devices can access BrokerHub simultaneously, provided a valid One-Time Passcode is entered for each login.
- Each One-Time Passcode can’t be used more than once and will expire after 10 minutes or once it has been utilised.
- Our automation system can accurately match a login attempt with the corresponding OTP received in our mailbox.