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Westpac MFA - Nominate One Time Passcode Email

Easily set up an email address for receiving Westpac One Time Passcodes (OTP). Follow this quick guide to nominate your preferred email for enhanced account security.

  1. Log in to Westpac: Access your Westpac account using your credentials. 

  2. Click on "Nominate Email Address": A red banner notification will appear on your portal. Click on the "Nominate email address" button.
    Nominate Email Address Banner
  3. Enter Preferred Email Address: In the pop-up dialogue box, enter the email address you'd like to use for One Time Passcodes (OTP), then click "Nominate One Time Passcode Email."
    Dialog Box
  4. Verify Email Address: To confirm your email nomination, click on the person icon at the top right corner, and from the drop-down menu, select "Personal Details."
    Profile
  5. Check OTP Details: Scroll to the bottom of the "Personal Details" page. Under the "One Time Passcode details" section, you'll see the email address you nominated for OTPs.
     Profile Page 1
  6. Setup Autoforward: Create an auto-forward rule for emails coming from noreply@broker.hub.westpac.com.au to the nominated email address, to go to reprice@sherlok.com.au. For more information, please see the following links:

    •  Auto Email Forwarding for Outlook
    •  Auto Email Forwarding for Gmail