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Westpac OTP Configuration with Sherlok

Follow this quick guide to easily set up an auto-forward rule and keep repricing your Westpac clients through Sherlok. 

⚠️Sherlok is unable to proceed with your Westpac group reprice without receiving the OneTimePasscode within 10 minutes. 

ℹ️ Note: Some email provider settings may restrict forwarding to external addresses as default. To avoid this, ensure that forwarding to external emails is enabled. 

It’s a super quick process, and we'll be happy to guide you through it on a 15-minute Zoom call if needed. Book here


Frequently Asked Questions:

How will Sherlok determine the correct OTP to use?

  • Each BrokerHub login requires a new One-Time Passcode, regardless of the device used.
  • Multiple devices can access BrokerHub simultaneously, provided a valid One-Time Passcode is entered for each login.
  • Each One-Time Passcode can’t be used more than once and will expire after 10 minutes or once it has been utilised.
  • Our automation system can accurately match a login attempt with the corresponding OTP received in our mailbox.

For more information, please see the following links: