When will I get charged for data collection?

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• What if the lender doesn’t reduce the rate do I still have to pay for data collection?

  You will be charged for the data collection, which needs to happen before we receive the pricing outcome. It's unfortunate if the lender doesn’t reduce the rate, but rest assured, Sherlok will challenge and escalate rates that are not competitive to ...

• What if I change my mind after I select Sherlok to collect data will I still get charged?

  Yes. You will be charged as soon as you select the option for Sherlok to collect loan data.

• How does Sherlok collect the data on my behalf? What am I paying for?

  A Sherlok team member will act on your behalf and contact the lender directly, either in their portal or by phone and collect the loan info.

• Sherlok's Data Collection Methods

  When you approve Sherlok to reprice, a pop-up will appear, presenting the options that Sherlok can take to collect the data. Option 1 - Client Portal Sherlok will send your clients an SMS and email asking them to provide updated loan information via ...

• My clients are concerned about clicking the pre-reprice data collection email link due to increased awareness of scams.

  Given the increased number of data breaches in the past year, it is understandable that some clients are wary of clicking on email links. However, there are features within Sherlok that can help build trust in the credibility of the Client Portal. ...