What is Orphan Book Support?

What is Orphan Book Support?

Brokers can Enable/Disable 'Orphan Book Support' in Sherlok's Control Panel. This will change your emails to your 'Intro for Orphan Clients' message if the Loan Writer Name differs from the Account Name. See below. 



You can edit this message in the Email Template Editor

To access the Control Panel, click the broker name in the Top-right hand corner > Control Panel. See below. 




    • Related Articles

    • What is the SLA for the response time to email queries sent to support@sherlok.com.au?

      Support@sherlok.com.au is currently not being monitored. Please use brokersupport@sherlok.com.au for a 24-48 hour response time.

    • The Sherlok System (Control Panel)

      The Sherlok System, located in the Control Panel, allows you to control and customize the functionality of Sherlok according to your needs. To access this module, follow these steps: Click on the profile button. From the dropdown menu, select ...

    • Domain Verification Process

      Domain verification allows Sherlok to send emails using your email address. Here's a quick guide to get started: 1. Visit the Email Send Configuration tab in your Control Panel (brokers can access the Control Panel by clicking their name in the top ...

    • What do I do if Auto Email Forwarding for Outlook failed?

      If you've received an error message similar to the one below: Delivery has failed to these recipient or groups: Sherlok Reprice Team (reprice@sherlok.com.au)(reprice@sherlok.com.au) Your message wasn't delivered because the recipient's email provider ...