Sherlok's Pre-Reprice Email Reminder Schedule
Once a broker approves a reprice, if the client has not consented to Open Banking in the last 12 months, Sherlok will send a Client Portal Pre-Reprice Data Collection email within one minute of approval.
Sherlok will continue to send the client reminders on schedule below:
- 1 day after the initial approval
- 2 days after the initial approval
- 5 days after the initial approval
If the client has not consented after 8 days, Sherlok will move the reprice to the Lender Response tab for you to action.
Brokers can turn email reminders off in the Control Panel
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Brokers have the option to set a future reprice date for the client. To do this, search the client in the client's menu and click the cog icon in the Actions menu on the right-hand side. See below.My clients are concerned about clicking the pre-reprice data collection email link due to increased awareness of scams.
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When a reprice is cancelled, it either means that the loan was cancelled by yourself, or it was cancelled by Sherlok. If it was cancelled by Sherlok, you can find the reason in the comments section as shown below.