What do I do if Auto Email Forwarding for Outlook failed?

If you've received an error message similar to the one below:


Delivery has failed to these recipient or groups:
Sherlok Reprice Team (reprice@sherlok.com.au)(reprice@sherlok.com.au)
Your message wasn't delivered because the recipient's email provider rejected it.



The reason for this error lies in the default security settings that Microsoft has implemented in Office 365. These settings prevent automatic email forwarding to external users, meaning individuals outside your organization.

However, addressing this problem is straightforward. If you have administrator access to your Office 365 portal, you can make the necessary adjustment. Otherwise, involving your IT team is necessary.

Here's how to proceed:

1. Access the following link: https://security.microsoft.com/antispam

2. Log in using your Administrator credentials.

3. Locate the default policy named ‘Anti-spam outbound policy (Default) and click on it.

4. A side-pane will appear, listing the policy settings. You should observe that Automatic forwarding is either set to ‘Automatic’ (meaning Off) or Off.

5. To make changes, select "Edit protection settings" at the list's bottom. Adjust the Automatic forwarding rules to On.

6. Confirm your changes by clicking on Save, then Close. This should effectively resolve the issue.


If you have any further concerns, please contact Broker Support at 1300 664 886 or email at brokersupport@sherlok.com.au