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Setup Auto-Forwarding Rule on Outlook Web

Learn how to set up a specific auto-forwarding rule in Outlook to ensure that Sherlok receives and processes all lender responses efficiently. This guide covers the steps needed to route lender emails directly to Sherlok for quick and accurate action.

If you use Outlook for the web, you can create a forwarding rule just like the desktop version.

Here's how to do it:

  1. Log in to Outlook Web and click the "gear icon" in the top right corner to access settings.
  2. Open Mail Settings: Select the "Mail" or "Email" from the pop-up box.
  3. Set Up a New Rule: Go to the "Rules" section and select "+ Add new rule" to create a specific email-forwarding rule.
  4. Name Your Rule: Enter a name in the top field to label your rule.
  5. Add Conditions: From the condition drop-down, select "From" and enter the email addresses of the lenders whose emails need forwarding.

    Lender Emails:

    noreplyanzhlpricing@anz.com; pricing.enquiries.home.loans@bankwest.com.au; loanreviews@nab.com.au; Rate.Review@nab.com.au; HomeLoanReview.au@ing.com; donotreply@nab.com.au; customersolutions@macquarie.com; clientservices@afghomeloans.com.au; CustomerandBrokerSupport@suncorp.com.au; noreply@broker.hub.westpac.com.au; MSCBrokerSupport@stgeorge.com.au; CBAPricing@cba.com.au; brokervariations@auswidebank.com.au; retention@resimac.com.auhomeloan.retention@newcastlepermanent.com.au; retention@pepper.com.au; broker.assist@citi.com; retention@amp.com.au; bosbroker@banksyd.com.au; bdt@creditunionsa.com.au; retention@liberty.com.au; brokersupport@queenslandcountry.bank; customercare@betterchoice.com.au; customersolutions@bluestone.com.au; brokerretention@pnbank.com.au; loansolutions@firstmac.com.au; loans@firstmac.com.auhomeloan.retention@newcastlepermanent.com.aubfsnoreplybrokerportal@macquarie.com

  6. Choose Forwarding Action: In the action drop-down, select "Forward To" and input the Sherlok repricing email address: reprice@sherlok.com.au.
  7. Save Your Rule: Click "Save" to apply your new auto-forwarding rule.

Your Outlook Web account is now set up to automatically forward lender responses directly to Sherlok, ensuring quick and accurate handling of repricing requests. 

👀 Refer to this guide for step-by-step setup instructions.

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