Restart or resubmit a reprice: Lender Response

If a client is in the Lender Response stage, you can move them to Completed by sending them a lender response email.

Option 1: Send a Lender Response Email

1. Click "View Email".
2. Select your preferred email template, "Include or Exclude Comparisons".
3. Click "Send" to finalise by emailing the client.

Option 2: Move Without Sending an Email

If you prefer not to send an email to the client:

1. Click View Email.
2. On the select your preferred email template field, select "Move to Completed".
   
   

Manually Triggering Reprices

You can manually trigger a reprice for the client in the Clients section. 

1. Navigate to the Clients Section
   On the left-hand panel, click Clients to access your client list.

2. Search for the Client
   Use the search bar to locate the client by entering their name, phone number, email, co-applicant, or guarantor details.

3. Select Reprice
   Once you've found the client, click the Reprice button in the Actions menu on the right-hand side.

4. Choose Data Collection Method
   Select your preferred data collection process from the options provided.

5. Submit Your Request
   Click Submit to finalise the repricing process.