Getting Started with RateTraker Invitations

Starting with RateTraker doesn’t need to feel overwhelming—even if you’re pressed for time. The key is to set up a simple, repeatable process that works for you and your team. This guide walks you through the first steps to take.

Step 1: Define your Touchpoints

Decide where and how you want to invite clients to RateTraker. Incorporating sign-up links into various client touchpoints can significantly increase adoption.

• Post-settlement – include an invite in your “congratulations” email and utilise the momentum from the new transaction.

• Annual reviews – remind clients that you’re looking after them long term and add a quick “Sign up for RateTraker” link.

• Email signatures – turn every email into an invite opportunity.

• Email Campaigns – Use a structured nurture sequence to introduce RateTraker. It helps build momentum—each one adds a little more value and nudges them closer to saying yes.

Step 2: Create Your Sign-Up Link and customise it

You’ll need a dedicated RateTraker sign-up link for each touchpoint. We highly recommend customising the welcome message for each sign-up link you create. It makes the experience more personal and relevant for your clients, builds trust, and significantly improves the chances they'll complete the process.

• Create your sign-up link. Instructions on how to do this here

• Optional Setting: You can choose to hide the RateTraker rating from clients when creating an invite or sign-up link. Simply tick the relevant option during link creation.

  Want more detail? Here’s how the rating is calculated.
  

•  Add your general sign-up link to touchpoints.

Step 3: Prepare Your Templates

Preparing your clients ahead of the RateTraker invite is key to building trust and driving engagement. A brief introductory email explaining your partnership with Sherlok and RateTraker can go a long way in helping clients feel comfortable with the process. By highlighting the benefits of rate monitoring—such as optimising their home loan and saving money—and explaining how Open Banking consent works to their advantage, you'll not only educate your clients but also increase their likelihood of opting in.

Save time by preparing ready-to-use templates you can drop straight into emails, SMS, or documents.

• Email templates for post-settlement, annual reviews, or bulk campaigns.

• SMS templates for short nudges.

• Email signature text so every email has an invite.

• Define when to invite – Set clear points in your workflow so you (and your team) know exactly when clients should be invited to RateTraker.

• Start small – Send invitations to a small group at a time, making it easier to follow up with a call or check-in if needed.

• Support clients through consent – Share the demo video that walks clients step by step through completing the RateTraker invite.

• Follow up with stalled clients – Reach out to those who appear stuck in the process (based on their status) and offer help if needed.

Step 5: Get Yourself Familiar with the Tool 

Understanding RateTraker yourself makes it much easier to position with confidence. Remember, you're the hero, and you're leveraging secure technology to ensure they are not paying more than they should.

Start by reading this article: How RateTraker Works, Open Banking, and Security Measures.

It explains:

• How RateTraker functions day-to-day

• How Open Banking powers it

• The security measures in place to protect client data

This will help you feel confident when discussing the tool with clients and reassure them about using it. Feel free to also share the link directly with your clients.

💡Key Takeaways

• Don’t try to do everything at once.

• Start small: pick one touchpoint, create the sign-up link, and use a template.

• Once you’ve understood the process and seen it work, expand to more touchpoints. Like any new process, it can take a little time to get familiar with.

• RateTraker is designed to save you time in the long run by alerting you when a client’s loan rate becomes uncompetitive—giving you the chance to act quickly and secure better terms for them.