Data
FAQs on Sherlok's Data Processing & Security
What measures does Sherlok take to ensure data security? Sherlok prioritizes the security of both broker and consumer data. We employ robust security practices, including engaging independent security reviewers and auditors, continuous compliance ...
Sherlok's Data Processing & Security Overview for Brokers
Introduction Keeping broker and consumer data safe and secure is a huge responsibility and a top priority for Sherlok. We work hard to protect our customers (Brokers) and their customers (consumers) from current threats. We store all our own ...
What should my commission report look like? (Connective)
The Commission Report can be downloaded directly from Mercury. Sherlok requires commission reports in the header format below.
I sent a test email but it comes from hello@sherlok.com.au
Once Broker's domain is VERIFIED, all emails will sent from their email address. However, Test emails will ALWAYS come from hello@sherlok.com.au. See Below.
Why does my Data Collection pop-up say "Ready to Submit"?
You will see the pop up window below, if Sherlok can already see the information in the lender portal. It's going to use that for repricing and the data collection options will not be needed. Otherwise, you will see the pop up window below:
How do I find my Mercury API Key / Token
Your Mercury API Key and Token can be found inside your Mercury profile. To locate, click the Admin Tab > Integrations > Mercury API. See below.
Which lenders require a TPA?
Below is a table of lenders that require TPAs (Third Party Authority): Lenders Wet signature Docu-sign Requirements Process ING TRUE TPA required with every reprice Sherlok manages the process from start to finish. All the broker needs to do is ...
How do I upload my Commission Files
We recommend uploading your commission reports as you receive them and Sherlok will match your data from your CRM. Any unmatched data will be available in the Loans with Missing Data feature allowing you to fill in the missing details and convert it ...
How to edit customer email in Sherlok?
To update a client's email address in Sherlok, please follow these steps: Access the broker's portal in Sherlok. Locate and select the Clients Menu. Search for the specific client whose email address you want to edit via the search field. In the ...
How to read Open Banking Logs?
If customer has consented to Open Banking, the Open Banking Consent will show in the Pricing Request (see image below). Created: Shows the date when Open Banking Consent was first created. Sent: Indicates the date the Open Banking Email request was ...
How to check for Open Banking Consent in Broker Portal?
To check for Open Banking Consent in the Broker Portal, click the Reprices menu and choose the pricing request you are checking. Click the pencil icon and the Open Banking Consent (whether acquired or not) is found under Customers table next to the ...
How does Sherlok calculate LVR?
Sherlok has internal algorithms to calculate the security property's value. Matching that with the updated Owing Amount after the updated data has been collected gives us a good indication of the current LVR.
If I choose manual data collection how do I collect the data?
Just like you would have collected it the old way, you need to contact the lender. You can either call them or, for some lenders, you can log into their portal to collect. If you log in to collect loan data from lender portals, you might be tempted ...
How can current in progress reprices go through alternative data collection flow?
If a reprice is sitting in progress with the 'client,' you can cancel them and then retrigger through the new flow and select which data collection option you prefer. If the reprice is in progress with the 'lender,' you're best to leave it in ...
I Recieved an Email From a Lender About a Reprice
If a lender sends you any email regarding an ongoing Sherlok reprice, kindly forward it to reprice@sherlok.com.au. Sherlok will then confirm and apply the new rate. After this process is completed, you will find the updated rate in the "Lender ...
How does Sherlok know if a loan has been discharged?
Sherlok relies on the Discharge/Inactive status from Flex. Our development team is currently working on a solution that will mark a loan as discharged if the commission has not been paid for two consecutive months. This fix is in progress.
If i've refixed a loan, can I update Sherlok?
Yes, brokers can edit all basic loan details. To do this, click the client's name > navigate the section you wish to edit> click the Icon. See below
There is a discrepancy between my actual trail book size and the total shown on the Sherlok dashboard
Sherlok aims to import 95% of your loans to the platform. If the difference is more than 5%, please contact brokersupport@sherlok.com.au for assistance. Sherlok is unable to import commercial loans or loans submitted through paper applications
Where can I update my CRM details?
You can update CRM details by clicking the Broker Name in the top right-hand corner > Third-Party Credentials. See Below.
Can Sherlok update my CRM?
We need a two-way integration between Sherlok and your CRM to be able to update your CRM data. We’re enthusiastically trying to work with all of the other aggregators to get this set up too - it’s a work in progress, but if you want to give your ...
If I add clients from a previous aggregator to my current CRM, will Sherlok be able to import it?
No, Sherlok needs to match the basic details found in the CRM with data accessed on the original commission report.
What does (Est) mean?
Est stands for estimation. Sherlok has specific algorithms to calculate certain figures that may vary from the time of settlement, like Property Value, LVR and Current Rate.
Why are some of my clients missing?
Sherlok may not be able to match 100% of your loan book. This is usually due to these four reasons: You have a purchased loan book - Depending on your aggregator, Sherlok may not be able to import orphan clients. You have switched aggregators - ...
I have completed the onboarding wizard; how long does it take for my data to upload?
Your data will take anywhere from 24 to 48 hours to properly onboard.