Why are some of my clients missing?
Sherlok may not be able to match 100% of your loan book. This is usually due to these four reasons:
- You have a purchased loan book - Depending on your aggregator, Sherlok may not be able to import orphan clients.
- You have switched aggregators - Currently, Sherlok can only import clients from your existing aggregator.
- Sherlok cannot match the details from your commission file to your CRM.
- There is critical information missing in your CRM that is essential for Sherlok to reprice.