What do the different icons refer to next to my clients' names?

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• Can Sherlok reprice orphan book clients?

  Sherlok may be able to reprice Orphan book loans based on the lender's policy. Refer to the list below to identify lenders that reprice orphan book loans: ANZ Commonwealth Bank NAB Westpac Macquarie ING AFG AMP Suncorp ME Bank Bank of Melbourne St. ...

• How do I get Sherlok to reprice a specific client?

  To reprice specific clients on Sherlok, follow these steps: Go to the "Client" section in the navigation menu. Use the search function to find the desired client by either their name or loan number. If the client has multiple loans, you can filter ...

• My clients are concerned about clicking the pre-reprice data collection email link due to increased awareness of scams.

  Given the increased number of data breaches in the past year, it is understandable that some clients are wary of clicking on email links. However, there are features within Sherlok that can help build trust in the credibility of the Client Portal. ...

• What email address does Sherlok Send from?

  Sherlok’s stock email sender domain is hello@sherlok.com.au. This means that when the client views this, it will display as the broker name in the icon bubble, If the broker's name is clicked, hello@sherlok.com.au will be displayed. Sherlok gives ...

• Sherlok's Data Collection Methods

  When you approve Sherlok to reprice, a pop-up will appear, presenting the options that Sherlok can take to collect the data. Option 1 - Client Portal Sherlok will send your clients an SMS and email asking them to provide updated loan information via ...