I have completed the onboarding wizard; how long does it take for my data to upload?

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• Sherlok's Data Processing & Security Overview for Brokers

  Introduction Keeping broker and consumer data safe and secure is a huge responsibility and a top priority for Sherlok. We work hard to protect our customers (Brokers) and their customers (consumers) from current threats. We store all our own ...

• FAQs on Sherlok's Data Processing & Security

  What measures does Sherlok take to ensure data security? Sherlok prioritizes the security of both broker and consumer data. We employ robust security practices, including engaging independent security reviewers and auditors, continuous compliance ...

• If I choose manual data collection how do I collect the data?

  Just like you would have collected it the old way, you need to contact the lender. You can either call them or, for some lenders, you can log into their portal to collect. If you log in to collect loan data from lender portals, you might be tempted ...

• Why does my Data Collection pop-up say "Ready to Submit"?

  You will see the pop up window below, if Sherlok can already see the information in the lender portal. It's going to use that for repricing and the data collection options will not be needed. Otherwise, you will see the pop up window below:

• How can current in progress reprices go through alternative data collection flow?

  If a reprice is sitting in progress with the 'client,' you can cancel them and then retrigger through the new flow and select which data collection option you prefer. If the reprice is in progress with the 'lender,' you're best to leave it in ...