How long does a reprice take?
In most cases, once you click ‘approve’ for repricing, you will see an outcome within a few days, however, some lenders can take up to 10 business days.
How do I restart a reprice? (From In Progress and Require Action tab)
In order to restart a loan for repricing you must first ensure that the loan is in the completed tab and manually trigger Sherlok to reprice. If the pricing request you wish to restart is sitting in "In Progress", click the orange cross button, ...
How can I check the status of a reprice?
You can view what Sherlok is waiting on in the left-hand column "Sherlok Waiting On" This will outline whether Sherlok is waiting on the Client or the Lender. Sherlok is waiting on the Client: If Sherlok is waiting on the Client, it means the ...
How do I cancel a reprice?
Brokers can cancel a reprice at any time. To do this, click Reprices > In progress > Find the client and click the X button. See below. If you wish to resubmit a reprice, this article will help
Can Sherlok reprice orphan book clients?
Sherlok may be able to reprice Orphan book loans based on the lender's policy. Refer to the list below to identify lenders that reprice orphan book loans: ANZ Commonwealth Bank NAB Westpac Macquarie ING AFG AMP Suncorp ME Bank Bank of Melbourne St. ...
Sherlok's Pre-Reprice Email Reminder Schedule
Once a broker approves a reprice, if the client has not consented to Open Banking in the last 12 months, Sherlok will send a Client Portal Pre-Reprice Data Collection email within one minute of approval. Sherlok will continue to send the client ...