How do I find my Mercury API Key / Token
Your Mercury API Key and Token can be found inside your Mercury profile. To locate, click the Admin Tab > Integrations > Mercury API. See below.
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What should my commission report look like? (Connective)
The Commission Report can be downloaded directly from Mercury. Sherlok requires commission reports in the header format below.
Sherlok's Data Processing & Security Overview for Brokers
Introduction Keeping broker and consumer data safe and secure is a huge responsibility and a top priority for Sherlok. We work hard to protect our customers (Brokers) and their customers (consumers) from current threats. We store all our own ...
I Recieved an Email From a Lender About a Reprice
If a lender sends you any email regarding an ongoing Sherlok reprice, kindly forward it to reprice@sherlok.com.au. Sherlok will then confirm and apply the new rate. After this process is completed, you will find the updated rate in the "Lender ...
FAQs on Sherlok's Data Processing & Security
What measures does Sherlok take to ensure data security? Sherlok prioritizes the security of both broker and consumer data. We employ robust security practices, including engaging independent security reviewers and auditors, continuous compliance ...